Section 8.4 - Register entry
DOC-REF: FRC-MKT-FR1816364586
Ivanti Neurons for ITSM (Formerly Service Manager)
Ivanti lists Ivanti Neurons for ITSM (Formerly Service Manager) on the FedRAMP Marketplace with the status FedRAMP Certified, at Moderate impact, on the Agency path under the Rev5 process. Package FR1816364586, read from the marketplace feed as of September 3, 2026.
Section A. Register entry
What the marketplace records
- FedRAMP package ID
- FR1816364586
- Cloud service provider
- Ivanti
- Certification status
- FedRAMP Certified
- Impact level
- Moderate
- Certification class
- Class C (Moderate)
- Authorization path
- Agency
- Certification type
- Rev5
- Marketplace phase
- Ongoing Certification
- Deployment model
- Public Cloud
- Register snapshot
- September 3, 2026
- Service model
- SaaS
- Independent assessor
- Deloitte & Touche LLP
- Sponsoring agency
- National Oceanic and Atmospheric Administration
- Certification date
- November 19, 2019
- Status date
- November 19, 2019
- FedRAMP Ready date
- September 5, 2018
- Annual assessment
- February 28, 2011
- Agency authorizations
- 3
- Recorded reuses
- 9
- Dependent offerings
- 2
- Milestones on record
- 4
The marketplace carries Ivanti Neurons for ITSM (Formerly Service Manager) under package FR1816364586 with 21 recorded fields. Its certification date is November 19, 2019, and a FedRAMP Ready date of September 5, 2018. Deloitte & Touche LLP is named as the independent assessor, with an annual assessment date of February 28, 2011. National Oceanic and Atmospheric Administration is recorded as the sponsoring agency. 3 agencies are listed as having authorized it, among them Department of Agriculture, National Oceanic and Atmospheric Administration and Strategic Petroleum Reserve, and the feed records 9 reuses of the package. It is delivered as SaaS on a public cloud. 2 other offerings on the register are listed as dependent on this one, among them Informatica Intelligent Cloud Services (IICS) and SPROUT.
Section B. Milestones
4 entries in the marketplace event log
Most recent first, as recorded by FedRAMP.
| Date | Category | Recorded |
|---|---|---|
| November 19, 2019 | Status Change | Status changed from PMO Review to FedRAMP Certified |
| July 10, 2019 | Status Change | Status changed from Agency Review to FedRAMP In Process |
| July 10, 2019 | Status Change | Status changed from FedRAMP Ready to Agency Authorization In Process |
| September 5, 2018 | Status Change | Status set to Legacy FedRAMP Ready |
Section C. Cost context
What reaching Moderate costs
Our own published ranges for a provider going through this level. Nothing here is a figure this provider has disclosed.
Cost context
Budget for a Moderate authorization
Our published planning range for a provider pursuing Moderate. It is not a figure any listed provider has disclosed.
Read the FedRAMP Moderate cost guide / annual assessment cost / continuous monitoring cost
Path
Agency Authorization is the route for 578 of the offerings on the marketplace. Our cost pages put it at $800,000 to $2,000,000 over 12 to 18 months for Moderate. Agency authorization cost
Assessment and monitoring
An annual assessment date of February 28, 2011 is on the record, and that assessment recurs for as long as the package stays listed. Annual assessment cost / continuous monitoring cost
Section E. Agencies on the record
3 agencies listed against this package
As published on the marketplace. An agency named here has issued its own authorization to operate; FedRAMP does not issue ATOs itself.
- Department of Agriculture
- National Oceanic and Atmospheric Administration
- Strategic Petroleum Reserve
Section F. Dependent offerings
2 listed offerings build on this package
From the marketplace's dependent products view. A provider that inherits controls from a package below it carries a narrower assessment boundary of its own, which is one of the larger levers on authorization cost.
Inheritance is why boundary scope moves a budget more than headcount does. The hidden costs page sets out where scope creeps back in.
Section G. Nearest entries on the register
Comparable offerings
Scored on impact level, path, status, shared business categories and how close the two entries sit in the register's own timeline.
Ivanti lists 2 offerings on the marketplace. The others are:
- Incydr Gov
Mimecast
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified December 8, 2020.
- Diligent One Platform (D1P)
Diligent, Inc.
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified November 20, 2019.
- Duo Federal
Duo Security (a Cisco Company)
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified November 15, 2019.
- Collibra Platform for Government (CPG)
Collibra
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified November 27, 2019.
- TalaTek intelligent Governance and Risk Integrated Solution (TiGRIS)
TalaTek, LLC
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified November 1, 2019.
Section H. Description
As published on the marketplace
The provider's own description of the service, reproduced from the FedRAMP feed without edits.
Ivanti Service Manager, powered by HEAT, helps IT teams meet today's government and user demands for effective service delivery and support. The solution, with workflow automation, mobile and integrated Voice support, enables IT teams to quickly deploy and configure a world-class service management solution. Cloud deployment is available from FedRAMP compliant AWS data centers in North America. Service Manager is designed to be the central point of contact between users, employees and the IT organization. It offers first and second line support to users, where incidents, problems or inaccuracies in IT systems are reported. The solution can also be an important source of management information for reporting and auditing purposes. Ivanti Service Manager fully supports Incident, Problem, Change and Release Management, Self-Service, 3rd party integration and more, and is Pink Verified on 13 ITIL processes, to improve IT support performance and efficiency.
Next step
What the same authorization would cost you
The worksheet turns an impact level, an existing security posture and an organization size into a line-by-line budget, with the 3PAO fee split out.
Provenance and independence
Source: the FedRAMP Marketplace product feed, produced by the General Services Administration. The feed's own last-change stamp is September 3, 2026; this copy was taken on September 5, 2026.
GSA's disclaimers page states that FedRAMP content about a specific commercial product or service is provided for the information and convenience of the public and “does not constitute endorsement, recommendation, or favoring by the General Services Administration”. A listing here is a record of a certification status, not a judgment about the product.
FedRAMPCost.com is an independent cost reference. We are not affiliated with FedRAMP, the GSA, any provider listed on this page, or any assessment organization, and no provider pays to appear in this register.