Section 8.4 - Register entry
DOC-REF: FRC-MKT-FR2624215150
TeamViewer DEX Platform
TeamViewer lists TeamViewer DEX Platform on the FedRAMP Marketplace with the status Agency Authorization In Process, at Moderate impact, on the Agency path under the Rev5 process. Package FR2624215150, read from the marketplace feed as of September 3, 2026.
Section A. Register entry
What the marketplace records
- FedRAMP package ID
- FR2624215150
- Cloud service provider
- TeamViewer
- Certification status
- Agency Authorization In Process
- Impact level
- Moderate
- Certification class
- Class C (Moderate)
- Authorization path
- Agency
- Certification type
- Rev5
- Marketplace phase
- Initial Implementation
- Deployment model
- Government Community Cloud
- Register snapshot
- September 3, 2026
- Service model
- SaaS
- Independent assessor
- Lunarline, Inc.
- Status date
- June 8, 2026
- Milestones on record
- 1
The marketplace carries TeamViewer DEX Platform under package FR2624215150 with 14 recorded fields. Its current status was set on June 8, 2026. Lunarline, Inc. is named as the independent assessor. No agency authorizations are listed against it in the current feed. It is delivered as SaaS on a government community cloud.
Section B. Milestones
1 entry in the marketplace event log
Most recent first, as recorded by FedRAMP.
| Date | Category | Recorded |
|---|---|---|
| June 8, 2026 | Status Change | Status set to Agency Authorization In Process |
Section C. Cost context
What reaching Moderate costs
Our own published ranges for a provider going through this level. Nothing here is a figure this provider has disclosed.
Cost context
Budget for a Moderate authorization
Our published planning range for a provider pursuing Moderate. It is not a figure any listed provider has disclosed.
Read the FedRAMP Moderate cost guide / annual assessment cost / continuous monitoring cost
Path
Agency Authorization is the route for 578 of the offerings on the marketplace. Our cost pages put it at $800,000 to $2,000,000 over 12 to 18 months for Moderate. Agency authorization cost
Assessment and monitoring
No annual assessment date is on the record. Assessment recurs annually for as long as a package stays listed. Annual assessment cost / continuous monitoring cost
Section G. Nearest entries on the register
Comparable offerings
Scored on impact level, path, status, shared business categories and how close the two entries sit in the register's own timeline.
- Supply Chain Command
BlueVoyant Government Services
Agency Authorization In Process, Moderate impact, Agency path, Rev5.
- QuestionPro Research GovCloud
QuestionPro, Inc.
Agency Authorization In Process, Moderate impact, Agency path, Rev5.
- Elite Enterprise Solutions
Tecsys, Inc.
Agency Authorization In Process, Moderate impact, Agency path, Rev5.
- Patlytics AI Platform
Patlytics, Inc.
Agency Authorization In Process, Moderate impact, Agency path, Rev5.
- Corelight Open NDR Platform
Corelight
Agency Authorization In Process, Moderate impact, Agency path, Rev5.
Section H. Description
As published on the marketplace
The provider's own description of the service, reproduced from the FedRAMP feed without edits.
TeamViewer helps IT teams deliver frictionless IT for employees and seamless IT operations for IT teams, transforming IT from a cost center into a strategic enabler. As a leader in the Digital Employee Experience (DEX) market, we provide a powerful end-user computing automation platform that enables organizations to lower service desk costs, maintain compliance, prevent user frustration, and improve the experience employees have with their devices and IT services. The platform is built on a client-server architecture hosted on Microsoft Azure Government. The Client service creates a secure, persistent connection with the DEX Platform service, enabling immediate outbound communication and real-time, device-generated, event-driven data delivery. A secondary communication channel, also initiated by the Client service, is used for large file transfers or non-urgent events such as inventory changes. Key Capabilities Experience Analytics Visualize and measure the end-user experience with continuous, real-time metrics across: • Stability - Frequency of OS and application crashes, hangs, and service failures, often unreported but highly disruptive. Events are captured in real-time and can be linked directly to ITSM tickets. • Responsiveness - Performance during normal operation, from OS startup speed to synthetic tests of system resources such as process creation, file operations, and registry access. • Performance - Weighted load and throughput scores for CPU, memory, and disk resources. Employee Sentiment Capture real-time employee feedback on device performance, stability, and responsiveness through contextual surveys. Trigger follow-up actions when satisfaction scores are low. Send targeted notifications to employees about outages, maintenance windows, or important events. Endpoint Troubleshooting Remotely investigate and remediate device issues in real time-whether for a single device, a group, or the entire environment-reducing mean time to resolution (MTTR). Instruction Scheduling Extend Endpoint Troubleshooting by scheduling recurring instructions for ongoing maintenance or monitoring. Endpoint Automation Leverage real-time OS events to maintain baseline configurations, ensure critical services are always running, and prevent configuration drift. Content Distribution Optimize Microsoft Configuration Manager (ConfigMgr) software delivery and updates through peer-to-peer file sharing, reducing the need for on-premises Distribution Point servers and improving delivery speed. Inventory Insights Track hardware and software changes in real time. All events are normalized against a software catalog, giving IT a consolidated view of the environment and the ability to reduce software sprawl. Application Experience Management (AXM) Proactively monitor application performance at the endpoint. Real-time events provide visibility into application-level issues and version performance differences, enabling application owners to act quickly. Patch Insights Streamline patching cycles by identifying problematic devices or failed updates. Initiate patch deployment directly via ConfigMgr, WSUS, or Microsoft Update by triggering the Windows Update Agent. API Access Extend the DEX Platform with custom workflows and integrations into third-party systems such as ServiceNow to fit seamlessly into existing IT ecosystems.
Next step
What the same authorization would cost you
The worksheet turns an impact level, an existing security posture and an organization size into a line-by-line budget, with the 3PAO fee split out.
Provenance and independence
Source: the FedRAMP Marketplace product feed, produced by the General Services Administration. The feed's own last-change stamp is September 3, 2026; this copy was taken on September 5, 2026.
GSA's disclaimers page states that FedRAMP content about a specific commercial product or service is provided for the information and convenience of the public and “does not constitute endorsement, recommendation, or favoring by the General Services Administration”. A listing here is a record of a certification status, not a judgment about the product.
FedRAMPCost.com is an independent cost reference. We are not affiliated with FedRAMP, the GSA, any provider listed on this page, or any assessment organization, and no provider pays to appear in this register.