Section 8.4 - Register entry
DOC-REF: FRC-MKT-FR2630354491
Freshworks for Government
Freshworks lists Freshworks for Government on the FedRAMP Marketplace with the status Initial Implementation, at no impact level listed, on the Program path under the 20x process. Package FR2630354491, read from the marketplace feed as of September 3, 2026.
Section A. Register entry
What the marketplace records
- FedRAMP package ID
- FR2630354491
- Cloud service provider
- Freshworks
- Certification status
- Initial Implementation
- Impact level
- Not listed
- Certification class
- Not listed
- Authorization path
- Program
- Certification type
- 20x
- Marketplace phase
- Initial Implementation
- Deployment model
- Government-Only Cloud
- Register snapshot
- September 3, 2026
- Service model
- SaaS
- Independent assessor
- A-Lign
- Status date
- August 4, 2026
- Business categories
- Artificial Intelligence (AI), Operations Management, System Administration
- SAM.gov UEI
- G7ZZLNUUUXV2
- Milestones on record
- 1
The marketplace carries Freshworks for Government under package FR2630354491 with 16 recorded fields. Its current status was set on August 4, 2026. A-Lign is named as the independent assessor. No agency authorizations are listed against it in the current feed. It is delivered as SaaS on a government-only cloud, filed under 3 business categories including Artificial Intelligence (AI), Operations Management and System Administration. Its SAM.gov unique entity identifier is G7ZZLNUUUXV2.
Section B. Milestones
1 entry in the marketplace event log
Most recent first, as recorded by FedRAMP.
| Date | Category | Recorded |
|---|---|---|
| August 4, 2026 | Status Change | Status set to Initial Implementation |
Section C. Cost context
What reaching this stage costs
Our own published ranges for a provider going through this level. Nothing here is a figure this provider has disclosed.
Cost context
No range published for this level
The marketplace lists no impact level here, so no cost range is quoted. Our impact level reference sets out what each baseline costs to reach.
Read the impact level reference / continuous monitoring cost
Path
The marketplace records 80 offerings on the Program path, 76 of them 20x. Our 20x page covers what that model is estimated to cost. FedRAMP 20x cost analysis
20x
This package is on the 20x track. Our 20x page puts an early estimate of $100,000 to $300,000 on a Low or Moderate authorization under 20x against $500,000 to $2,000,000+ on the traditional path. Those are estimates from early pilot data, not observed invoices. 20x cost analysis
Section D. Services in scope
5 services listed inside the assessment boundary
ITSM
Available from June 1, 2027
- A comprehensive IT Service Management solution built on ITIL best practices, unifying incident, problem, change, and request management on a single platform
ITOM
Available from June 1, 2027
- IT Operations Management with dependency mapping and signal correlation across systems, enabling proactive incident coordination before employees feel the impact
ITAM
Available from June 1, 2027
Continuous, agentless hybrid IT discovery, inventory, and dependency mapping delivers instant visibility into hardware, software, and services across data centers, hybrid, and multi-cloud environments, with insights to optimize infrastructure and applications
ESM
Available from June 1, 2027
Extends service delivery beyond IT to HR, Finance, and other business teams on a common data and workflow model
Freddy AI
Available from June 1, 2027
Domain-specialized AI for IT service operations, powering a continually increasing portfolio of AI service workflows built on a decade of experience, workflow, and service domain context across tens of thousands of customers. By unifying agentic and assistive AI, Freddy AI enables zero-touch resolutions, proactive operations, and service intelligence to anticipate and solve problems at the source
Section G. Nearest entries on the register
Comparable offerings
Scored on impact level, path, status, shared business categories and how close the two entries sit in the register's own timeline.
- Concourse Platform
Concourse Tech Inc.
Initial Implementation, no impact level listed, Program path, 20x.
- Certivo Compliance Platform
Certivo, Inc.
Initial Implementation, no impact level listed, Program path, 20x.
- Sustainment Digital Manufacturing Hub
Sustainment Technologies Inc.
Initial Implementation, no impact level listed, Program path, 20x.
- Continuously Aware Realtime Tracking Network (CARTN)
Xfinion Inc.
Initial Implementation, no impact level listed, Program path, 20x.
- Leadership Connect
Leadership Connect, Inc.
Initial Implementation, no impact level listed, Program path, 20x.
Section H. Description
As published on the marketplace
The provider's own description of the service, reproduced from the FedRAMP feed without edits.
Freshservice, by Freshworks for Government, is the AI-powered, unified service operations platform that is fast to deploy, intuitive to use, and enables every employee to be more productive. Freshservice offers powerful governance and scale, without the operational drag of legacy platforms. This is a critical requirement for federal agencies navigating ever-changing and demanding missions. Some highlights of the Freshservice solution include but are not limited to: Freshservice ITSM - A comprehensive IT Service Management solution built on ITIL best practices, unifying incident, problem, change, and request management on a single platform Freshservice ITOM - IT Operations Management with dependency mapping and signal correlation across systems, enabling proactive incident coordination before employees feel the impact Freshservice ITAM - Continuous, agentless hybrid IT discovery, inventory, and dependency mapping delivers instant visibility into hardware, software, and services across data centers, hybrid, and multi-cloud environments, with insights to optimize infrastructure and applications Freshservice ESM - Extends service delivery beyond IT to HR, Finance, and other business teams on a common data and workflow model Freddy AI - Domain-specialized AI for IT service operations, powering a continually increasing portfolio of AI service workflows built on a decade of experience, workflow, and service domain context across tens of thousands of customers. By unifying agentic and assistive AI, Freddy AI enables zero-touch resolutions, proactive operations, and service intelligence to anticipate and solve problems at the source Major Incident Management, extended with FireHydrant - An end-to-end incident management platform bringing on-call and alerting, chat-native response, and retrospectives into a single workflow, powered by AI and automation to help teams respond more effectively and resolve incidents faster Freshservice empowers organizations to: Deliver service, operations, and asset management from a single AI-powered platform Resolve employee requests instantly, routing issues to the right team and context Coordinate onboarding and access across IT, HR, and Finance for a smoother employee experience Get ahead of major incidents by connecting signals and mapping dependencies across systems Maintain accurate asset records through continuous, automated discovery Deploy rapidly through no-code setup, intuitive configuration, and built-in best practices, without extensive consulting or custom development Reduce costs and increase efficiencies with transparent pricing and built-in security, compliance, and governance controls
Next step
What the same authorization would cost you
The worksheet turns an impact level, an existing security posture and an organization size into a line-by-line budget, with the 3PAO fee split out.
Provenance and independence
Source: the FedRAMP Marketplace product feed, produced by the General Services Administration. The feed's own last-change stamp is September 3, 2026; this copy was taken on September 5, 2026.
GSA's disclaimers page states that FedRAMP content about a specific commercial product or service is provided for the information and convenience of the public and “does not constitute endorsement, recommendation, or favoring by the General Services Administration”. A listing here is a record of a certification status, not a judgment about the product.
FedRAMPCost.com is an independent cost reference. We are not affiliated with FedRAMP, the GSA, any provider listed on this page, or any assessment organization, and no provider pays to appear in this register.