Section 8.4 - Register entry
DOC-REF: FRC-MKT-FR1711262842
Medallia GovCloud
Medallia, Inc. lists Medallia GovCloud on the FedRAMP Marketplace with the status FedRAMP Certified, at High impact, on the JAB path under the Rev5 process. Package FR1711262842, read from the marketplace feed as of September 3, 2026.
Section A. Register entry
What the marketplace records
- FedRAMP package ID
- FR1711262842
- Cloud service provider
- Medallia, Inc.
- Certification status
- FedRAMP Certified
- Impact level
- High
- Certification class
- Class D (High)
- Authorization path
- JAB
- Certification type
- Rev5
- Marketplace phase
- Ongoing Certification
- Deployment model
- Government Community Cloud
- Register snapshot
- September 3, 2026
- Service model
- SaaS
- Independent assessor
- Kratos
- Certification date
- April 9, 2021
- Status date
- April 9, 2021
- Annual assessment
- December 26, 2011
- Agency authorizations
- 11
- Recorded reuses
- 11
- Dependent offerings
- 1
- Milestones on record
- 2
The marketplace carries Medallia GovCloud under package FR1711262842 with 19 recorded fields. Its certification date is April 9, 2021. Kratos is named as the independent assessor, with an annual assessment date of December 26, 2011. 11 agencies are listed as having authorized it, among them Customs and Border Protection, Department of Agriculture, Department of Housing and Urban Development and 8 more, and the feed records 11 reuses of the package. It is delivered as SaaS on a government community cloud. 1 other offering on the register is listed as dependent on this one, among them Mindful by Medallia.
Section B. Milestones
2 entries in the marketplace event log
Most recent first, as recorded by FedRAMP.
| Date | Category | Recorded |
|---|---|---|
| April 9, 2021 | Status Change | Status changed from JAB Review to FedRAMP Certified |
| December 26, 2020 | Status Change | Status set to FedRAMP In Process |
Section C. Cost context
What reaching High costs
Our own published ranges for a provider going through this level. Nothing here is a figure this provider has disclosed.
Cost context
Budget for a High authorization
Our published planning range for a provider pursuing High. It is not a figure any listed provider has disclosed.
Read the FedRAMP High cost guide / annual assessment cost / continuous monitoring cost
Path
The marketplace lists 53 offerings against the JAB path. Our JAB vs Agency page records that the JAB P-ATO path was retired in 2024 and that Agency Authorization is now the single traditional route, at $800,000 to $2,000,000 over 12 to 18 months. JAB vs Agency ATO cost
Assessment and monitoring
An annual assessment date of December 26, 2011 is on the record, and that assessment recurs for as long as the package stays listed. Annual assessment cost / continuous monitoring cost
Section E. Agencies on the record
11 agencies listed against this package
As published on the marketplace. An agency named here has issued its own authorization to operate; FedRAMP does not issue ATOs itself.
- Customs and Border Protection
- Department of Agriculture
- Department of Housing and Urban Development
- Department of Veterans Affairs
- Federal Emergency Management Agency
- Federal Retirement Thrift Investment Board
- General Services Administration
- Internal Revenue Service
- Office of Personnel Management
- Social Security Administration
- United States Patent and Trademark Office
Section F. Dependent offerings
1 listed offering builds on this package
From the marketplace's dependent products view. A provider that inherits controls from a package below it carries a narrower assessment boundary of its own, which is one of the larger levers on authorization cost.
Inheritance is why boundary scope moves a budget more than headcount does. The hidden costs page sets out where scope creeps back in.
Section G. Nearest entries on the register
Comparable offerings
Scored on impact level, path, status, shared business categories and how close the two entries sit in the register's own timeline.
- Azure Government (includes Dynamics 365)
Microsoft
FedRAMP Certified, High impact, JAB path, Rev5, certified April 29, 2020.
- Skyhigh Security Service Edge (SSE) Government Cloud Services (Cloud Access Security Broker (CASB) & Secure Web Gateway (SWG) for Cloud)
Skyhigh Security
FedRAMP Certified, High impact, JAB path, Rev5, certified April 29, 2020.
- Government Community Cloud
ServiceNow
FedRAMP Certified, High impact, JAB path, Rev5, certified August 12, 2019.
- Azure Commercial Cloud
Microsoft
FedRAMP Certified, High impact, JAB path, Rev5, certified May 3, 2019.
- CORAS Federal
CORAS
FedRAMP Certified, High impact, JAB path, Rev5, certified July 27, 2021.
Section H. Description
As published on the marketplace
The provider's own description of the service, reproduced from the FedRAMP feed without edits.
The Medallia Experience Cloud (MEC), leads the market in the understanding and management of experience for agencies, public sector employees, and citizens. Medallia captures experience signals created on daily journeys in-person, traditional surveys, on calls, digital channels, over video and social media, and IoT interactions. Once net new data is captured or by leveraging legacy data previously collected by customers, Medallia applies proprietary AI technology on data that is structured and unstructured (text and comments) to reveal personalized and predictive insights that can drive action towards positive business / organizational results and outcomes. Using the Medallia Experience Cloud, government agencies can reduce employee churn, increase citizen and employee Trust and Equity, achieve in-the-moment service recovery, and drive data-driven business decisions while providing clear and potent returns on investment. The Medallia Experience Cloud can support agency mission, focus, and objectives by: - Engaging Citizens and Employees Intuitively in a secure, meaningful, continuous way to increase feedback response rate and help the agency better understand their sentiment, value, and behavior. - Empowering the Agency and Activating every Employee by driving feedback and actionable insights to every agency employee. - Taking Action in Real-Time with analysis and alerts that identify focus areas and help resolve issues quickly. - Optimizing Government Experience by empowering agencies to align with mandates related to A-11, Trust, and Equity - Removing Silos by tracking customer journeys that span across engagement channels including email, mobile, websites, chat, phone, video, and contact centers - Maintaining Trust and Security with a platform that is FEDRAMP High certified with the JAB as well as HIPAA compliant allowing us to engage with sensitive PII. - Integrating at scale by leveraging connectors for platforms such as Salesforce and ServiceNow and supported by a robust suite of Restful API
Next step
What the same authorization would cost you
The worksheet turns an impact level, an existing security posture and an organization size into a line-by-line budget, with the 3PAO fee split out.
Provenance and independence
Source: the FedRAMP Marketplace product feed, produced by the General Services Administration. The feed's own last-change stamp is September 3, 2026; this copy was taken on September 5, 2026.
GSA's disclaimers page states that FedRAMP content about a specific commercial product or service is provided for the information and convenience of the public and “does not constitute endorsement, recommendation, or favoring by the General Services Administration”. A listing here is a record of a certification status, not a judgment about the product.
FedRAMPCost.com is an independent cost reference. We are not affiliated with FedRAMP, the GSA, any provider listed on this page, or any assessment organization, and no provider pays to appear in this register.