Section 8.4 - Register entry
DOC-REF: FRC-MKT-FR2325657620
Storm Cloud Contact Center
Content Guru lists Storm Cloud Contact Center on the FedRAMP Marketplace with the status FedRAMP Certified, at High impact, on the Agency path under the Rev5 process. Package FR2325657620, read from the marketplace feed as of September 3, 2026.
Section A. Register entry
What the marketplace records
- FedRAMP package ID
- FR2325657620
- Cloud service provider
- Content Guru
- Certification status
- FedRAMP Certified
- Impact level
- High
- Certification class
- Class D (High)
- Authorization path
- Agency
- Certification type
- Rev5
- Marketplace phase
- Ongoing Certification
- Deployment model
- Government Community Cloud
- Register snapshot
- September 3, 2026
- Service model
- SaaS
- Independent assessor
- Fortreum, LLC
- Certification date
- March 20, 2025
- Status date
- March 20, 2025
- Annual assessment
- August 5, 2011
- Agency authorizations
- 1
- Business categories
- Collaboration, Communication, Contact Center, Customer Relations Management (CRM), Customer Service
- SAM.gov UEI
- PG3LCNXQLWY5
- Milestones on record
- 3
The marketplace carries Storm Cloud Contact Center under package FR2325657620 with 19 recorded fields. Its certification date is March 20, 2025. Fortreum, LLC is named as the independent assessor, with an annual assessment date of August 5, 2011. 1 agency is listed as having authorized it, among them Department of State. It is delivered as SaaS on a government community cloud, filed under 5 business categories including Collaboration, Communication, Contact Center and 2 more. Its SAM.gov unique entity identifier is PG3LCNXQLWY5.
Section B. Milestones
3 entries in the marketplace event log
Most recent first, as recorded by FedRAMP.
| Date | Category | Recorded |
|---|---|---|
| March 20, 2025 | Status Change | Status changed from PMO Review to FedRAMP Certified |
| August 20, 2024 | Status Change | Status changed from Agency Review to FedRAMP In Process |
| August 16, 2023 | Status Change | Status set to Agency Authorization In Process |
Section C. Cost context
What reaching High costs
Our own published ranges for a provider going through this level. Nothing here is a figure this provider has disclosed.
Cost context
Budget for a High authorization
Our published planning range for a provider pursuing High. It is not a figure any listed provider has disclosed.
Read the FedRAMP High cost guide / annual assessment cost / continuous monitoring cost
Path
Agency Authorization is the route for 578 of the offerings on the marketplace. Our cost pages put it at $800,000 to $2,000,000 over 12 to 18 months for Moderate. Agency authorization cost
Assessment and monitoring
An annual assessment date of August 5, 2011 is on the record, and that assessment recurs for as long as the package stays listed. Annual assessment cost / continuous monitoring cost
Section E. Agencies on the record
1 agency listed against this package
As published on the marketplace. An agency named here has issued its own authorization to operate; FedRAMP does not issue ATOs itself.
- Department of State
Section G. Nearest entries on the register
Comparable offerings
Scored on impact level, path, status, shared business categories and how close the two entries sit in the register's own timeline.
- Qualtrics XM Platform - High
Qualtrics, LLC
FedRAMP Certified, High impact, Agency path, Rev5, certified July 8, 2025.
- Appian Government Cloud - High
Appian
FedRAMP Certified, High impact, Agency path, Rev5, certified April 3, 2025.
- Intrepid Networks Government Platform (INGP)
Intrepid Networks LLC
FedRAMP Certified, High impact, Agency path, Rev5, certified March 5, 2026.
- GSS One - Azure
Project Hosts Inc.
FedRAMP Certified, High impact, Agency path, Rev5, certified March 16, 2026.
- GSS One AWS
Project Hosts Inc.
FedRAMP Certified, High impact, Agency path, Rev5, certified April 6, 2026.
Section H. Description
As published on the marketplace
The provider's own description of the service, reproduced from the FedRAMP feed without edits.
Content Guru's cloud contact center solution, storm, delivers a single-stack, end-to-end customer experience solution, providing not just the essentials of CCaaS (Contact Center as a Service), but a seamless customer journey. Content Guru brings together different channels of communication in a single platform, allowing federal agencies to focus on delivering outstanding citizen experiences. As well as its core CCaaS capabilities, storm includes cutting-edge CRM, powerful reporting and analytics tools, workforce engagement management, customized audio conferencing for command control applications, unified communications, and deep API integrations. With all the data stored securely in one customer data platform, government agencies can easily turn insight into actions. These powerful capabilities are supported by AI-driven Intelligent Automation and delivered with a minimum of 99.999% reliability - allowing Federal government agency customers to benefit from a hyper-scale, agile solution.
Next step
What the same authorization would cost you
The worksheet turns an impact level, an existing security posture and an organization size into a line-by-line budget, with the 3PAO fee split out.
Provenance and independence
Source: the FedRAMP Marketplace product feed, produced by the General Services Administration. The feed's own last-change stamp is September 3, 2026; this copy was taken on September 5, 2026.
GSA's disclaimers page states that FedRAMP content about a specific commercial product or service is provided for the information and convenience of the public and “does not constitute endorsement, recommendation, or favoring by the General Services Administration”. A listing here is a record of a certification status, not a judgment about the product.
FedRAMPCost.com is an independent cost reference. We are not affiliated with FedRAMP, the GSA, any provider listed on this page, or any assessment organization, and no provider pays to appear in this register.