Zendesk Customer Support and Help Desk Platform

Zendesk lists Zendesk Customer Support and Help Desk Platform on the FedRAMP Marketplace with the status FedRAMP Certified, at LI-SaaS impact, on the Agency path under the Rev5 process. Package FR1821856903, read from the marketplace feed as of September 3, 2026.

FedRAMP CertifiedRev5Agency path

Section A. Register entry

What the marketplace records

FedRAMP package ID: FR1821856903
Cloud service provider: Zendesk
Certification status: FedRAMP Certified
Impact level: LI-SaaS
Certification class: Class B (Low)
Authorization path: Agency
Certification type: Rev5
Marketplace phase: Ongoing Certification
Deployment model: Public Cloud
Register snapshot: September 3, 2026
Service model: SaaS
Independent assessor: Schellman Compliance, LLC
Certification date: May 14, 2020
Status date: May 14, 2020
Annual assessment: June 10, 2011
Agency authorizations: 5
Recorded reuses: 185
Dependent offerings: 34
Milestones on record: 3

The marketplace carries Zendesk Customer Support and Help Desk Platform under package FR1821856903 with 19 recorded fields. Its certification date is May 14, 2020. Schellman Compliance, LLC is named as the independent assessor, with an annual assessment date of June 10, 2011. 5 agencies are listed as having authorized it, among them Department of the Interior, Federal Communications Commission, Federal Reserve System and 2 more, and the feed records 185 reuses of the package. It is delivered as SaaS on a public cloud. 34 other offerings on the register are listed as dependent on this one, among them AchieveIt, Masterworks Cloud Platform and Silo.

Section B. Milestones

3 entries in the marketplace event log

Most recent first, as recorded by FedRAMP.

Event logFR1821856903

Date	Category	Recorded
May 14, 2020	Status Change	Status changed from PMO Review to FedRAMP Certified
April 24, 2020	Status Change	Status changed from Agency Review to FedRAMP In Process
January 30, 2020	Status Change	Status set to Agency Authorization In Process

Section C. Cost context

What reaching this stage costs

Our own published ranges for a provider going through this level. Nothing here is a figure this provider has disclosed.

Cost context

No range published for this level

This site does not publish a separate budget range for LI-SaaS, so no figure is quoted here. The impact level reference sets out how the tailored low baseline differs from Low.

Read the impact level reference / continuous monitoring cost

Path

Agency Authorization is the route for 578 of the offerings on the marketplace. Our cost pages put it at $800,000 to $2,000,000 over 12 to 18 months for Moderate. Agency authorization cost

Assessment and monitoring

An annual assessment date of June 10, 2011 is on the record, and that assessment recurs for as long as the package stays listed. Annual assessment cost / continuous monitoring cost

Section E. Agencies on the record

5 agencies listed against this package

As published on the marketplace. An agency named here has issued its own authorization to operate; FedRAMP does not issue ATOs itself.

Department of the Interior
Federal Communications Commission
Federal Reserve System
General Services Administration
United States Geological Survey

Section F. Dependent offerings

34 listed offerings build on this package

From the marketplace's dependent products view. A provider that inherits controls from a package below it carries a narrower assessment boundary of its own, which is one of the larger levers on authorization cost.

Showing 24 of 34. The remainder are listed on the marketplace record for package FR1821856903.

Inheritance is why boundary scope moves a budget more than headcount does. The hidden costs page sets out where scope creeps back in.

Section G. Nearest entries on the register

Comparable offerings

Scored on impact level, path, status, shared business categories and how close the two entries sit in the register's own timeline.

HackerOne Continuous Security Testing Platform
HackerOne
FedRAMP Certified, LI-SaaS impact, Agency path, Rev5, certified May 6, 2020.
WorldShare Management Services
OCLC Incorporated
FedRAMP Certified, LI-SaaS impact, Agency path, Rev5, certified July 1, 2020.
QGenda
Qgenda, LLC
FedRAMP Certified, LI-SaaS impact, Agency path, Rev5, certified March 23, 2020.
Adobe Learning Manager
Adobe
FedRAMP Certified, LI-SaaS impact, Agency path, Rev5, certified October 11, 2019.
Adobe Analytics
Adobe
FedRAMP Certified, LI-SaaS impact, Agency path, Rev5, certified September 18, 2019.

Section H. Description

As published on the marketplace

The provider's own description of the service, reproduced from the FedRAMP feed without edits.

Zendesk is a cloud-based customer service platform, designed for companies that want to build customer relationships that are more meaningful, personal, and productive. Zendesk strives to bring businesses and customers closer together by enabling companies to provide great support and mature with self-service and proactive engagement. It is designed to be easy to use, customize, and scale.

Next step

What the same authorization would cost you

The worksheet turns an impact level, an existing security posture and an organization size into a line-by-line budget, with the 3PAO fee split out.

Open the Cost Worksheet →More FedRAMP Certified offerings

Provenance and independence

Source: the FedRAMP Marketplace product feed, produced by the General Services Administration. The feed's own last-change stamp is September 3, 2026; this copy was taken on September 5, 2026.

GSA's disclaimers page states that FedRAMP content about a specific commercial product or service is provided for the information and convenience of the public and “does not constitute endorsement, recommendation, or favoring by the General Services Administration”. A listing here is a record of a certification status, not a judgment about the product.

FedRAMPCost.com is an independent cost reference. We are not affiliated with FedRAMP, the GSA, any provider listed on this page, or any assessment organization, and no provider pays to appear in this register.