Section 8.4 - Register entry
DOC-REF: FRC-MKT-FR2229642430
Cloud Contact Center
Lumen lists Cloud Contact Center on the FedRAMP Marketplace with the status FedRAMP Certified, at Moderate impact, on the Agency path under the Rev5 process. Package FR2229642430, read from the marketplace feed as of September 3, 2026.
Section A. Register entry
What the marketplace records
- FedRAMP package ID
- FR2229642430
- Cloud service provider
- Lumen
- Certification status
- FedRAMP Certified
- Impact level
- Moderate
- Certification class
- Class C (Moderate)
- Authorization path
- Agency
- Certification type
- Rev5
- Marketplace phase
- Ongoing Certification
- Deployment model
- Public Cloud
- Register snapshot
- September 3, 2026
- Service model
- SaaS
- Independent assessor
- Schellman Compliance, LLC
- Certification date
- April 30, 2025
- Status date
- April 30, 2025
- Annual assessment
- February 21, 2011
- Agency authorizations
- 1
- Business categories
- Collaboration, Communication, Contact Center, Customer Relations Management (CRM), Customer Service
- Milestones on record
- 3
The marketplace carries Cloud Contact Center under package FR2229642430 with 18 recorded fields. Its certification date is April 30, 2025. Schellman Compliance, LLC is named as the independent assessor, with an annual assessment date of February 21, 2011. 1 agency is listed as having authorized it, among them Federal Election Commission. It is delivered as SaaS on a public cloud, filed under 5 business categories including Collaboration, Communication, Contact Center and 2 more.
Section B. Milestones
3 entries in the marketplace event log
Most recent first, as recorded by FedRAMP.
| Date | Category | Recorded |
|---|---|---|
| April 30, 2025 | Status Change | Status changed from PMO Review to FedRAMP Certified |
| June 11, 2024 | Status Change | Status changed from Agency Review to FedRAMP In Process |
| February 21, 2023 | Status Change | Status set to Agency Authorization In Process |
Section C. Cost context
What reaching Moderate costs
Our own published ranges for a provider going through this level. Nothing here is a figure this provider has disclosed.
Cost context
Budget for a Moderate authorization
Our published planning range for a provider pursuing Moderate. It is not a figure any listed provider has disclosed.
Read the FedRAMP Moderate cost guide / annual assessment cost / continuous monitoring cost
Path
Agency Authorization is the route for 578 of the offerings on the marketplace. Our cost pages put it at $800,000 to $2,000,000 over 12 to 18 months for Moderate. Agency authorization cost
Assessment and monitoring
An annual assessment date of February 21, 2011 is on the record, and that assessment recurs for as long as the package stays listed. Annual assessment cost / continuous monitoring cost
Section E. Agencies on the record
1 agency listed against this package
As published on the marketplace. An agency named here has issued its own authorization to operate; FedRAMP does not issue ATOs itself.
- Federal Election Commission
Section G. Nearest entries on the register
Comparable offerings
Scored on impact level, path, status, shared business categories and how close the two entries sit in the register's own timeline.
- Talkdesk CX Cloud™ Government Edition
Talkdesk
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified June 3, 2025.
- Figma for Government
Figma
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified February 28, 2025.
- Movius MultiLine and Movius Decentralized Distributed Secure Communications
Movius Interactive Corporation
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified August 5, 2025.
- OpenText Cloud for Government
OpenText
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified April 15, 2024.
- Genesys Cloud CX
Genesys
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified June 26, 2023.
Section H. Description
As published on the marketplace
The provider's own description of the service, reproduced from the FedRAMP feed without edits.
Lumen Cloud Contact Center provides enterprise-grade contact center services in a secure cloud-based Contact Center-as-a-Service (CCaaS) solution with a predictable operational expense (OpEx) consumption model. The Lumen Cloud Contact Center solution is designed to meet the unique needs of federal agencies, combining a customizable feature set with deep industry expertise and proven best practices, in a turnkey cloud contact center. The Lumen Cloud Contact Center solution unifies customer and agent interactions across channels, delivering a dynamic, personalized digital experience with real-time engagement, cloud-grade reliability, and ability to scale, with over two decades of demonstrated capability handling large, complex call volumes. Features include: Automatic Call Distribution, Interactive Voice Response, Call Recording, Multi-Channel, Workforce Management, Offline Hold, Callback, Analytics, Customizable Real-time and Historical Reporting, Multi-Site Routing, Administration Portals.
Next step
What the same authorization would cost you
The worksheet turns an impact level, an existing security posture and an organization size into a line-by-line budget, with the 3PAO fee split out.
Provenance and independence
Source: the FedRAMP Marketplace product feed, produced by the General Services Administration. The feed's own last-change stamp is September 3, 2026; this copy was taken on September 5, 2026.
GSA's disclaimers page states that FedRAMP content about a specific commercial product or service is provided for the information and convenience of the public and “does not constitute endorsement, recommendation, or favoring by the General Services Administration”. A listing here is a record of a certification status, not a judgment about the product.
FedRAMPCost.com is an independent cost reference. We are not affiliated with FedRAMP, the GSA, any provider listed on this page, or any assessment organization, and no provider pays to appear in this register.