Section 8.4 - Register entry
DOC-REF: FRC-MKT-FR2213647361
Talkdesk CX Cloud™ Government Edition
Talkdesk lists Talkdesk CX Cloud™ Government Edition on the FedRAMP Marketplace with the status FedRAMP Certified, at Moderate impact, on the Agency path under the Rev5 process. Package FR2213647361, read from the marketplace feed as of September 3, 2026.
Section A. Register entry
What the marketplace records
- FedRAMP package ID
- FR2213647361
- Cloud service provider
- Talkdesk
- Certification status
- FedRAMP Certified
- Impact level
- Moderate
- Certification class
- Class C (Moderate)
- Authorization path
- Agency
- Certification type
- Rev5
- Marketplace phase
- Ongoing Certification
- Deployment model
- Government Community Cloud
- Register snapshot
- September 3, 2026
- Service model
- SaaS
- Independent assessor
- Schellman Compliance, LLC
- Certification date
- June 3, 2025
- Status date
- June 3, 2025
- Annual assessment
- February 3, 2011
- Agency authorizations
- 1
- Business categories
- Collaboration, Communication, Contact Center, Customer Relations Management (CRM), Customer Service
- SAM.gov UEI
- R8T5GQYJV2F8
- Milestones on record
- 3
The marketplace carries Talkdesk CX Cloud™ Government Edition under package FR2213647361 with 19 recorded fields. Its certification date is June 3, 2025. Schellman Compliance, LLC is named as the independent assessor, with an annual assessment date of February 3, 2011. 1 agency is listed as having authorized it, among them Centers for Medicare & Medicaid Services. It is delivered as SaaS on a government community cloud, filed under 5 business categories including Collaboration, Communication, Contact Center and 2 more. Its SAM.gov unique entity identifier is R8T5GQYJV2F8.
Section B. Milestones
3 entries in the marketplace event log
Most recent first, as recorded by FedRAMP.
| Date | Category | Recorded |
|---|---|---|
| June 3, 2025 | Status Change | Status changed from PMO Review to FedRAMP Certified |
| February 3, 2025 | Status Change | Status changed from Agency Review to FedRAMP In Process |
| September 30, 2024 | Status Change | Status set to Agency Authorization In Process |
Section C. Cost context
What reaching Moderate costs
Our own published ranges for a provider going through this level. Nothing here is a figure this provider has disclosed.
Cost context
Budget for a Moderate authorization
Our published planning range for a provider pursuing Moderate. It is not a figure any listed provider has disclosed.
Read the FedRAMP Moderate cost guide / annual assessment cost / continuous monitoring cost
Path
Agency Authorization is the route for 578 of the offerings on the marketplace. Our cost pages put it at $800,000 to $2,000,000 over 12 to 18 months for Moderate. Agency authorization cost
Assessment and monitoring
An annual assessment date of February 3, 2011 is on the record, and that assessment recurs for as long as the package stays listed. Annual assessment cost / continuous monitoring cost
Section E. Agencies on the record
1 agency listed against this package
As published on the marketplace. An agency named here has issued its own authorization to operate; FedRAMP does not issue ATOs itself.
- Centers for Medicare & Medicaid Services
Section G. Nearest entries on the register
Comparable offerings
Scored on impact level, path, status, shared business categories and how close the two entries sit in the register's own timeline.
- Cloud Contact Center
Lumen
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified April 30, 2025.
- Movius MultiLine and Movius Decentralized Distributed Secure Communications
Movius Interactive Corporation
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified August 5, 2025.
- Figma for Government
Figma
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified February 28, 2025.
- OpenText Cloud for Government
OpenText
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified April 15, 2024.
- Genesys Cloud CX
Genesys
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified June 26, 2023.
Section H. Description
As published on the marketplace
The provider's own description of the service, reproduced from the FedRAMP feed without edits.
Talkdesk CX Cloud™ Government Edition is a cloud native, browser-based, SaaS contact center platform that enables government institutions to deliver modern customer service, increase efficiencies, reduce costs, and innovate with technology to better meet their mission. Included in Talkdesk CX Cloud™ Government Edition is voice engagement including orchestration and routing; agent workspace as a single pane of glass for conversational context; quality management to evaluate agent interactions; workforce management to forecast, plan and develop staff schedules; standard and custom reporting with bespoke and granular access to data and dashboards; and BYOC (bring your own carrier) capabilities.
Next step
What the same authorization would cost you
The worksheet turns an impact level, an existing security posture and an organization size into a line-by-line budget, with the 3PAO fee split out.
Provenance and independence
Source: the FedRAMP Marketplace product feed, produced by the General Services Administration. The feed's own last-change stamp is September 3, 2026; this copy was taken on September 5, 2026.
GSA's disclaimers page states that FedRAMP content about a specific commercial product or service is provided for the information and convenience of the public and “does not constitute endorsement, recommendation, or favoring by the General Services Administration”. A listing here is a record of a certification status, not a judgment about the product.
FedRAMPCost.com is an independent cost reference. We are not affiliated with FedRAMP, the GSA, any provider listed on this page, or any assessment organization, and no provider pays to appear in this register.