Section 8.4 - Register entry
DOC-REF: FRC-MKT-FR2131766015
Genesys Cloud CX
Genesys lists Genesys Cloud CX on the FedRAMP Marketplace with the status FedRAMP Certified, at Moderate impact, on the Agency path under the Rev5 process. Package FR2131766015, read from the marketplace feed as of September 3, 2026.
Section A. Register entry
What the marketplace records
- FedRAMP package ID
- FR2131766015
- Cloud service provider
- Genesys
- Certification status
- FedRAMP Certified
- Impact level
- Moderate
- Certification class
- Class C (Moderate)
- Authorization path
- Agency
- Certification type
- Rev5
- Marketplace phase
- Ongoing Certification
- Deployment model
- Public Cloud
- Register snapshot
- September 3, 2026
- Service model
- SaaS
- Independent assessor
- Coalfire Systems, Inc.
- Certification date
- June 26, 2023
- Status date
- June 26, 2023
- Annual assessment
- November 17, 2011
- Agency authorizations
- 12
- Recorded reuses
- 11
- Business categories
- Artificial Intelligence (AI), Collaboration, Communication, Contact Center, Customer Relations Management (CRM), Customer Service
- SAM.gov UEI
- DD9KMGMUZM47
- Milestones on record
- 3
The marketplace carries Genesys Cloud CX under package FR2131766015 with 20 recorded fields. Its certification date is June 26, 2023. Coalfire Systems, Inc. is named as the independent assessor, with an annual assessment date of November 17, 2011. 12 agencies are listed as having authorized it, among them Administration for Children & Families, Centers for Disease Control and Prevention, Department of Labor and 9 more, and the feed records 11 reuses of the package. It is delivered as SaaS on a public cloud, filed under 6 business categories including Artificial Intelligence (AI), Collaboration, Communication and 3 more. Its SAM.gov unique entity identifier is DD9KMGMUZM47.
Section B. Milestones
3 entries in the marketplace event log
Most recent first, as recorded by FedRAMP.
| Date | Category | Recorded |
|---|---|---|
| June 26, 2023 | Status Change | Status changed from PMO Review to FedRAMP Certified |
| November 17, 2022 | Status Change | Status changed from Agency Review to FedRAMP In Process |
| April 19, 2022 | Status Change | Status set to Agency Authorization In Process |
Section C. Cost context
What reaching Moderate costs
Our own published ranges for a provider going through this level. Nothing here is a figure this provider has disclosed.
Cost context
Budget for a Moderate authorization
Our published planning range for a provider pursuing Moderate. It is not a figure any listed provider has disclosed.
Read the FedRAMP Moderate cost guide / annual assessment cost / continuous monitoring cost
Path
Agency Authorization is the route for 578 of the offerings on the marketplace. Our cost pages put it at $800,000 to $2,000,000 over 12 to 18 months for Moderate. Agency authorization cost
Assessment and monitoring
An annual assessment date of November 17, 2011 is on the record, and that assessment recurs for as long as the package stays listed. Annual assessment cost / continuous monitoring cost
Section E. Agencies on the record
12 agencies listed against this package
As published on the marketplace. An agency named here has issued its own authorization to operate; FedRAMP does not issue ATOs itself.
- Administration for Children & Families
- Centers for Disease Control and Prevention
- Department of Labor
- Department of Veterans Affairs
- Department of the Navy
- Federal Deposit Insurance Corporation
- Federal Emergency Management Agency
- Federal Student Aid
- Food and Drug Administration
- General Services Administration
- Small Business Administration
- United States Patent and Trademark Office
Section G. Nearest entries on the register
Comparable offerings
Scored on impact level, path, status, shared business categories and how close the two entries sit in the register's own timeline.
- Avaya Government Cloud
Avaya Federal Solutions, Inc.
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified April 29, 2019.
- eGain Suite
eGain Corporation
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified December 15, 2021.
- Cloud Contact Center
Lumen
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified April 30, 2025.
- Talkdesk CX Cloud™ Government Edition
Talkdesk
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified June 3, 2025.
- Movius MultiLine and Movius Decentralized Distributed Secure Communications
Movius Interactive Corporation
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified August 5, 2025.
Section H. Description
As published on the marketplace
The provider's own description of the service, reproduced from the FedRAMP feed without edits.
Genesys Cloud™ is an AI-powered experience orchestration platform with a full suite of omnichannel contact center capabilities, built-in workforce engagement management (WEM) and artificial intelligence (AI). It is available to the public, federal, state, local, and tribal governments, as well as research institutions, federal contractors and government contractors. Features and capabilities include: All-in-One open platform - Genesys Cloud is a multi-tenant SaaS offering with a comprehensive set of native Contact Center-as-a-Service (CCaaS) product capabilities built on a single platform - running on Amazon Web Services (AWS). Native AI - Genesys Cloud has built-in conversational and predictive AI capabilities. It utilizes technologies such as predictive analytics, machine learning, and natural language understanding to automate, route and personalize interactions. Omnichannel routing - Genesys Cloud supports calls, email, web, text and social messages. A single routing engine leverages a variety of routing algorithms, evaluation and scoring methods to determine the next best action while maintaining context, intent, and desired outcome. Speech-enabled IVR & self-service - Genesys Cloud offers multilingual speech-enabled IVR with natural language understanding (NLU) technology. Automated bot assistants provide continuous support for routine queries. Workforce Engagement Management - A native suite of AI-powered WEM capabilities supports employee onboarding and includes workforce schedule management (WFM), coaching, speech & text analytics, quality management, performance management and gamification. Outbound campaigns - Genesys Cloud supports outbound dialing and digital campaigns for sending proactive notifications or contacting contact lists of people in accordance with programmable rules. Analytics and reporting - Genesys Cloud provides real-time dashboards and analytics for contact center management, with customizable reporting and drill-down capabilities for performance analysis. Integrations - The platform includes a rich set of open APIs, integration methods and an ecosystem of 600+ pre-built solutions and applications available via the AppFoundry® Marketplace.
Next step
What the same authorization would cost you
The worksheet turns an impact level, an existing security posture and an organization size into a line-by-line budget, with the 3PAO fee split out.
Provenance and independence
Source: the FedRAMP Marketplace product feed, produced by the General Services Administration. The feed's own last-change stamp is September 3, 2026; this copy was taken on September 5, 2026.
GSA's disclaimers page states that FedRAMP content about a specific commercial product or service is provided for the information and convenience of the public and “does not constitute endorsement, recommendation, or favoring by the General Services Administration”. A listing here is a record of a certification status, not a judgment about the product.
FedRAMPCost.com is an independent cost reference. We are not affiliated with FedRAMP, the GSA, any provider listed on this page, or any assessment organization, and no provider pays to appear in this register.