Section 8.4 - Register entry
DOC-REF: FRC-MKT-F1506046708
Avaya Government Cloud
Avaya Federal Solutions, Inc. lists Avaya Government Cloud on the FedRAMP Marketplace with the status FedRAMP Certified, at Moderate impact, on the Agency path under the Rev5 process. Package F1506046708, read from the marketplace feed as of September 3, 2026.
Section A. Register entry
What the marketplace records
- FedRAMP package ID
- F1506046708
- Cloud service provider
- Avaya Federal Solutions, Inc.
- Certification status
- FedRAMP Certified
- Impact level
- Moderate
- Certification class
- Class C (Moderate)
- Authorization path
- Agency
- Certification type
- Rev5
- Marketplace phase
- Ongoing Certification
- Deployment model
- Government Community Cloud
- Register snapshot
- September 3, 2026
- Service model
- SaaS
- Independent assessor
- Coalfire Systems, Inc.
- Certification date
- April 29, 2019
- Status date
- April 29, 2019
- FedRAMP Ready date
- December 11, 2017
- Annual assessment
- June 1, 2011
- Agency authorizations
- 4
- Recorded reuses
- 3
- Business categories
- Collaboration, Communication, Contact Center, Customer Relations Management (CRM)
- SAM.gov UEI
- NML3JFNVEAW6
- Milestones on record
- 4
The marketplace carries Avaya Government Cloud under package F1506046708 with 21 recorded fields. Its certification date is April 29, 2019, and a FedRAMP Ready date of December 11, 2017. Coalfire Systems, Inc. is named as the independent assessor, with an annual assessment date of June 1, 2011. 4 agencies are listed as having authorized it, among them Bureau of Alcohol, Tobacco, Firearms and Explosives, Department of State, Environmental Protection Agency and 1 more, and the feed records 3 reuses of the package. It is delivered as SaaS on a government community cloud, filed under 4 business categories including Collaboration, Communication, Contact Center and 1 more. Its SAM.gov unique entity identifier is NML3JFNVEAW6.
Section B. Milestones
4 entries in the marketplace event log
Most recent first, as recorded by FedRAMP.
| Date | Category | Recorded |
|---|---|---|
| April 29, 2019 | Status Change | Status changed from PMO Review to FedRAMP Certified |
| December 20, 2018 | Status Change | Status changed from Agency Review to FedRAMP In Process |
| May 15, 2018 | Status Change | Status changed from FedRAMP Ready to Agency Authorization In Process |
| December 11, 2017 | Status Change | Status set to Legacy FedRAMP Ready |
Section C. Cost context
What reaching Moderate costs
Our own published ranges for a provider going through this level. Nothing here is a figure this provider has disclosed.
Cost context
Budget for a Moderate authorization
Our published planning range for a provider pursuing Moderate. It is not a figure any listed provider has disclosed.
Read the FedRAMP Moderate cost guide / annual assessment cost / continuous monitoring cost
Path
Agency Authorization is the route for 578 of the offerings on the marketplace. Our cost pages put it at $800,000 to $2,000,000 over 12 to 18 months for Moderate. Agency authorization cost
Assessment and monitoring
An annual assessment date of June 1, 2011 is on the record, and that assessment recurs for as long as the package stays listed. Annual assessment cost / continuous monitoring cost
Section E. Agencies on the record
4 agencies listed against this package
As published on the marketplace. An agency named here has issued its own authorization to operate; FedRAMP does not issue ATOs itself.
- Bureau of Alcohol, Tobacco, Firearms and Explosives
- Department of State
- Environmental Protection Agency
- United States House of Representatives
Section G. Nearest entries on the register
Comparable offerings
Scored on impact level, path, status, shared business categories and how close the two entries sit in the register's own timeline.
- Genesys Cloud CX
Genesys
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified June 26, 2023.
- eGain Suite
eGain Corporation
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified December 15, 2021.
- Humanify Enterprise - Government (Humanify Enterprise - G)
TeleTech (TTEC) Services Corporation
FedRAMP Certified, Moderate impact, JAB path, Rev5, certified December 26, 2019.
- NiCE CXone
NICE CXone
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified April 9, 2018.
- Cloud Contact Center
Lumen
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified April 30, 2025.
Section H. Description
As published on the marketplace
The provider's own description of the service, reproduced from the FedRAMP feed without edits.
Avaya Government Cloud™ is a FedRAMP Certified, Class C Moderate, Rev. 5 secure government cloud communications environment for public-sector agencies that need unified communications, contact center operations, emergency response support, and citizen engagement within a government-ready architecture. The service also supports higher-level public-sector security requirements, including IL4 High Provisional Authorization for CUI-level voice and contact center communications, secure DISA BCAP and NIPRnet connectivity for Department of War missions, and 100% U.S. citizen-based support. Avaya Government Cloud provides a dedicated unified communications and contact center environment, with each agency supported by its own software stack and instance on a virtual platform. This approach helps agencies tailor the environment to mission requirements while supporting reliability, security, and operational control. Avaya Government Cloud is monitored and managed 24x7x365 and supports public-sector validation needs, including CMMC Level 2. Avaya Government Cloud supports secure unified communications for government operations, including enterprise voice, messaging, mobility, presence, collaboration, and communications support for headquarters, remote offices, secure facilities, field locations, and distributed teams. For contact center environments, the platform supports citizen and agency service workflows across voice, self-service, and agent-assisted interactions. Supported functions include skills-based routing, reporting and management, call recording, quality monitoring, workforce management, proactive outbound communications, callback assistance, speech analytics, real-time transcription, agent guidance, advanced analytics, citizen self-service, and intelligent agent desktop capabilities as agency requirements and governance allow. Avaya Government Cloud supports emergency communications requirements through optional emergency calling capabilities designed to support Kari's Law and RAY BAUM'S Act compliance. NG911 and 911inform integration can help provide real-time caller location data, emergency notifications to designated on-site teams, and situational awareness for first responders when a 911 call is made from supported endpoints. Avaya offers a single transition contract with zero contract overlap, designed to coordinate cloud, on-premises subscription, and maintenance needs under one path. This approach helps agencies simplify acquisition, avoid dual-contract costs, reduce redundant resources, and manage the financial impact of modernization as requirements evolve.
Next step
What the same authorization would cost you
The worksheet turns an impact level, an existing security posture and an organization size into a line-by-line budget, with the 3PAO fee split out.
Provenance and independence
Source: the FedRAMP Marketplace product feed, produced by the General Services Administration. The feed's own last-change stamp is September 3, 2026; this copy was taken on September 5, 2026.
GSA's disclaimers page states that FedRAMP content about a specific commercial product or service is provided for the information and convenience of the public and “does not constitute endorsement, recommendation, or favoring by the General Services Administration”. A listing here is a record of a certification status, not a judgment about the product.
FedRAMPCost.com is an independent cost reference. We are not affiliated with FedRAMP, the GSA, any provider listed on this page, or any assessment organization, and no provider pays to appear in this register.