Section 8.4 - Register entry
DOC-REF: FRC-MKT-FR1704655535
NiCE CXone
NICE CXone lists NiCE CXone on the FedRAMP Marketplace with the status FedRAMP Certified, at Moderate impact, on the Agency path under the Rev5 process. Package FR1704655535, read from the marketplace feed as of September 3, 2026.
Section A. Register entry
What the marketplace records
- FedRAMP package ID
- FR1704655535
- Cloud service provider
- NICE CXone
- Certification status
- FedRAMP Certified
- Impact level
- Moderate
- Certification class
- Class C (Moderate)
- Authorization path
- Agency
- Certification type
- Rev5
- Marketplace phase
- Ongoing Certification
- Deployment model
- Public Cloud
- Register snapshot
- September 3, 2026
- Service model
- SaaS
- Independent assessor
- A-LIGN Compliance and Security, Inc. dba A-LIGN
- Sponsoring agency
- United States Army
- Certification date
- April 9, 2018
- Status date
- April 9, 2018
- Annual assessment
- August 22, 2011
- Agency authorizations
- 13
- Recorded reuses
- 13
- Business categories
- Analytics, Communication, Contact Center, Customer Relations Management (CRM), Customer Service
- Dependent offerings
- 1
- Milestones on record
- 3
The marketplace carries NiCE CXone under package FR1704655535 with 21 recorded fields. Its certification date is April 9, 2018. A-LIGN Compliance and Security, Inc. dba A-LIGN is named as the independent assessor, with an annual assessment date of August 22, 2011. United States Army is recorded as the sponsoring agency. 11 agencies are listed as having authorized it, among them Department of Commerce, Department of Health and Human Services, Department of State and 8 more, and the feed records 13 reuses of the package. It is delivered as SaaS on a public cloud, filed under 5 business categories including Analytics, Communication, Contact Center and 2 more. 1 other offering on the register is listed as dependent on this one, among them Infoblox Government Cloud.
Section B. Milestones
3 entries in the marketplace event log
Most recent first, as recorded by FedRAMP.
| Date | Category | Recorded |
|---|---|---|
| April 9, 2018 | Status Change | Status changed from PMO Review to FedRAMP Certified |
| August 22, 2017 | Status Change | Status changed from Agency Review to FedRAMP In Process |
| November 17, 2016 | Status Change | Status set to Agency Authorization In Process |
Section C. Cost context
What reaching Moderate costs
Our own published ranges for a provider going through this level. Nothing here is a figure this provider has disclosed.
Cost context
Budget for a Moderate authorization
Our published planning range for a provider pursuing Moderate. It is not a figure any listed provider has disclosed.
Read the FedRAMP Moderate cost guide / annual assessment cost / continuous monitoring cost
Path
Agency Authorization is the route for 578 of the offerings on the marketplace. Our cost pages put it at $800,000 to $2,000,000 over 12 to 18 months for Moderate. Agency authorization cost
Assessment and monitoring
An annual assessment date of August 22, 2011 is on the record, and that assessment recurs for as long as the package stays listed. Annual assessment cost / continuous monitoring cost
Section E. Agencies on the record
11 agencies listed against this package
As published on the marketplace. An agency named here has issued its own authorization to operate; FedRAMP does not issue ATOs itself.
- Department of Commerce
- Department of Health and Human Services
- Department of State
- Federal Reserve System
- Federal Retirement Thrift Investment Board
- Federal Trade Commission
- Health Resources and Services Administration
- Internal Revenue Service
- National Credit Union Administration
- Office of Personnel Management
- United States Army
Section F. Dependent offerings
1 listed offering builds on this package
From the marketplace's dependent products view. A provider that inherits controls from a package below it carries a narrower assessment boundary of its own, which is one of the larger levers on authorization cost.
Inheritance is why boundary scope moves a budget more than headcount does. The hidden costs page sets out where scope creeps back in.
Section G. Nearest entries on the register
Comparable offerings
Scored on impact level, path, status, shared business categories and how close the two entries sit in the register's own timeline.
- T-Metrics Cloud Contact Center (TCCC)
T-Metrics, Inc.
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified March 31, 2023.
- Movius MultiLine and Movius Decentralized Distributed Secure Communications
Movius Interactive Corporation
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified August 5, 2025.
- Appian Government Cloud - Moderate
Appian
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified June 22, 2015.
- eGain Suite
eGain Corporation
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified December 15, 2021.
- Avaya Government Cloud
Avaya Federal Solutions, Inc.
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified April 29, 2019.
Section H. Description
As published on the marketplace
The provider's own description of the service, reproduced from the FedRAMP feed without edits.
NiCE CXone is a FedRAMP Moderate cloud contact center platform that empowers U.S. federal, state, local, and tribal governments, research institutions, and contractors to deliver modern, secure, and citizen-centric service experiences. By unifying omnichannel engagement, AI, analytics, and workforce optimization, it helps agencies improve responsiveness, efficiency, and trust. Key Capabilities: Unified Citizen Engagement Platform Streamline operations with a single platform that combines advanced routing, centralized administration, and compliant recording. Visual scripting tools reduce IT dependency, enabling faster deployment of IVR and routing flows. AI-Enhanced Service Delivery Boost efficiency and satisfaction with intelligent virtual agents for 24/7 self-service, automated call summaries to reduce after-call work, and real-time agent guidance that improves accuracy and compliance. Automatic Speech Recognition (ASR), text-to-speech and voice biometrics ensure secure, human-like interactions. Seamless Omnichannel Journeys Deliver consistent, context-aware support across voice, email, chat, SMS, and social channels-ensuring citizens don't have to repeat themselves and agents can act on the full picture. Frictionless Self-Service Empower constituents to resolve routine needs quickly through multilingual, speech-enabled IVR and automated assistants-while ensuring smooth handoffs to live agents when needed, preserving full context. Proactive Digital Guidance Reduce website abandonment and improve task completion rates by guiding citizens to the right channels at the right time with rule-based prompts and smart entry points. Optimized Workforce Performance Improve service levels and compliance with AI-driven forecasting, scheduling, and quality management. Personalized dashboards help agents and supervisors stay aligned and accountable. Compliant, Personalized Outreach Increase engagement and reduce missed appointments with proactive, compliant outbound dialing and digital notifications for reminders, updates, and alerts. Actionable Insights & Compliance at Scale Leverage real-time dashboards and speech/text analytics to uncover trends and root causes. Enrich data pipelines for BI/ML initiatives and automate compliance workflows to manage risk effectively. Flexible Ecosystem Integration Accelerate time to value with prebuilt integrations for Microsoft Teams, Salesforce (including Service Cloud Voice), and other leading CRMs. Securely connect to agency databases for smarter, more personalized interactions. NiCE is globally recognized for its industry compliance and security with robust encryption, advanced threat detection, and continuous monitoring to protect its customers' sensitive data around the clock. Recognized as a market leader and trusted by organizations throughout 150+ countries worldwide, NiCE solutions are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, and delivering proven, measurable outcomes.
Next step
What the same authorization would cost you
The worksheet turns an impact level, an existing security posture and an organization size into a line-by-line budget, with the 3PAO fee split out.
Provenance and independence
Source: the FedRAMP Marketplace product feed, produced by the General Services Administration. The feed's own last-change stamp is September 3, 2026; this copy was taken on September 5, 2026.
GSA's disclaimers page states that FedRAMP content about a specific commercial product or service is provided for the information and convenience of the public and “does not constitute endorsement, recommendation, or favoring by the General Services Administration”. A listing here is a record of a certification status, not a judgment about the product.
FedRAMPCost.com is an independent cost reference. We are not affiliated with FedRAMP, the GSA, any provider listed on this page, or any assessment organization, and no provider pays to appear in this register.