Section 8.4 - Register entry
DOC-REF: FRC-MKT-FR2023601671
eGain Suite
eGain Corporation lists eGain Suite on the FedRAMP Marketplace with the status FedRAMP Certified, at Moderate impact, on the Agency path under the Rev5 process. Package FR2023601671, read from the marketplace feed as of September 3, 2026.
Section A. Register entry
What the marketplace records
- FedRAMP package ID
- FR2023601671
- Cloud service provider
- eGain Corporation
- Certification status
- FedRAMP Certified
- Impact level
- Moderate
- Certification class
- Class C (Moderate)
- Authorization path
- Agency
- Certification type
- Rev5
- Marketplace phase
- Ongoing Certification
- Deployment model
- Government Community Cloud
- Register snapshot
- September 3, 2026
- Service model
- SaaS
- Independent assessor
- Emagine IT
- Sponsoring agency
- Internal Revenue Service
- Certification date
- December 15, 2021
- Status date
- December 15, 2021
- Annual assessment
- June 3, 2011
- Agency authorizations
- 2
- Recorded reuses
- 1
- Business categories
- Analytics, Artificial Intelligence (AI), Collaboration, Communication, Contact Center, Content Management System (CMS), Customer Relations Management (CRM), Customer Service
- Milestones on record
- 3
The marketplace carries eGain Suite under package FR2023601671 with 20 recorded fields. Its certification date is December 15, 2021. Emagine IT is named as the independent assessor, with an annual assessment date of June 3, 2011. Internal Revenue Service is recorded as the sponsoring agency. 2 agencies are listed as having authorized it, among them Department of Veterans Affairs and Internal Revenue Service, and the feed records 1 reuses of the package. It is delivered as SaaS on a government community cloud, filed under 8 business categories including Analytics, Artificial Intelligence (AI), Collaboration and 5 more.
Section B. Milestones
3 entries in the marketplace event log
Most recent first, as recorded by FedRAMP.
| Date | Category | Recorded |
|---|---|---|
| December 15, 2021 | Status Change | Status changed from PMO Review to FedRAMP Certified |
| June 3, 2021 | Status Change | Status changed from Agency Review to FedRAMP In Process |
| June 3, 2021 | Status Change | Status set to Agency Authorization In Process |
Section C. Cost context
What reaching Moderate costs
Our own published ranges for a provider going through this level. Nothing here is a figure this provider has disclosed.
Cost context
Budget for a Moderate authorization
Our published planning range for a provider pursuing Moderate. It is not a figure any listed provider has disclosed.
Read the FedRAMP Moderate cost guide / annual assessment cost / continuous monitoring cost
Path
Agency Authorization is the route for 578 of the offerings on the marketplace. Our cost pages put it at $800,000 to $2,000,000 over 12 to 18 months for Moderate. Agency authorization cost
Assessment and monitoring
An annual assessment date of June 3, 2011 is on the record, and that assessment recurs for as long as the package stays listed. Annual assessment cost / continuous monitoring cost
Section E. Agencies on the record
2 agencies listed against this package
As published on the marketplace. An agency named here has issued its own authorization to operate; FedRAMP does not issue ATOs itself.
- Department of Veterans Affairs
- Internal Revenue Service
Section G. Nearest entries on the register
Comparable offerings
Scored on impact level, path, status, shared business categories and how close the two entries sit in the register's own timeline.
- NetDocuments Document Management System (DMS)
NetDocuments Software, Inc.
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified May 7, 2021.
- T-Metrics Cloud Contact Center (TCCC)
T-Metrics, Inc.
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified March 31, 2023.
- Genesys Cloud CX
Genesys
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified June 26, 2023.
- TalaTek intelligent Governance and Risk Integrated Solution (TiGRIS)
TalaTek, LLC
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified November 1, 2019.
- Nintex Automation GE Platform
Nintex
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified March 19, 2024.
Section H. Description
As published on the marketplace
The provider's own description of the service, reproduced from the FedRAMP feed without edits.
eGain Suite is delivered as a SaaS offering using a multi-tenant Government Only cloud computing environment. It is available to federal, state, local, and tribal governments, as well as research institutions, federal contractors, government contractors. The eGain Suite includes the following applications: • eGain Chat is a real-time chat assistance to website visitors. • eGain Cobrowse allows agents to provide real-time assistance to customers. Agent can share and co-navigate HTML and JavaScript content via web browser with a customer to provide support. • eGain CallTrack is a case management solution for the resolution of customer issues with call taking, logging, and tracking capability. • eGain Mail+Social handles large volumes of email, webform, and social inquiries with automated routing, workflows. Letter and fax interactions are also handled in this service, with PDF-based output. • eGain Secure Messaging is a secure email messaging system that authenticates the customer before allowing the viewing of confidential information. • eGain Knowledge+AI is a knowledge management software including AI that provides agents and other users answers from a common knowledge base using AI technologies including generative AI. • eGain SelfService+AI provides self-service experiences that enable customer self-service and enables context-aware escalations to live customer service agents if required by the customer. This service also uses eGain Knowledge+AI for delivery of article information. • eGain Virtual Assistant is a virtual agent providing a way for users to get answers and assistance on an organization's website. A user chats with the virtual assistant (also called virtual agent or chatbot). The chatbot provides answers to any queries input within the chatbot. • eGain AI Agent is an interactive generative AI tool using chatbot capability. It will provide answers (on approved knowledge sources) and present them inside the chatbot to the user/agent. It will ask clarification questions to ensure it provides the right answers and context to the user/agent. • eGain Notify, enables outbound notification messages to customers. • eGain Offers uses browsing behavior and other attributes, to proactively serve a targeted offer to website visitors. • eGain Contact Center Analytics is an analytics tool to measure, manage, interactions within contact centers with customers. • eGain Advisor Desktop is a desktop for contact center agents.
Next step
What the same authorization would cost you
The worksheet turns an impact level, an existing security posture and an organization size into a line-by-line budget, with the 3PAO fee split out.
Provenance and independence
Source: the FedRAMP Marketplace product feed, produced by the General Services Administration. The feed's own last-change stamp is September 3, 2026; this copy was taken on September 5, 2026.
GSA's disclaimers page states that FedRAMP content about a specific commercial product or service is provided for the information and convenience of the public and “does not constitute endorsement, recommendation, or favoring by the General Services Administration”. A listing here is a record of a certification status, not a judgment about the product.
FedRAMPCost.com is an independent cost reference. We are not affiliated with FedRAMP, the GSA, any provider listed on this page, or any assessment organization, and no provider pays to appear in this register.