MAXIMUS Cloud

FedRAMP package ID

F1303191948

Cloud service provider

MAXIMUS Inc.

Certification status

FedRAMP Certified

Impact level

Moderate

Certification class

Class C (Moderate)

Authorization path

JAB

Certification type

Rev5

Marketplace phase

Ongoing Certification

Deployment model

Government Community Cloud

Register snapshot

September 3, 2026

Service model

IaaS, PaaS, SaaS

Independent assessor

Coalfire Systems, Inc.

Certification date

February 16, 2022

Status date

February 16, 2022

Annual assessment

February 7, 2011

Agency authorizations

4

Recorded reuses

6

Business categories

Collaboration, Customer Relations Management (CRM), Customer Service, Cybersecurity & Risk Management

Dependent offerings

1

Milestones on record

2

The marketplace carries MAXIMUS Cloud under package F1303191948 with 20 recorded fields. Its certification date is February 16, 2022. Coalfire Systems, Inc. is named as the independent assessor, with an annual assessment date of February 7, 2011. 4 agencies are listed as having authorized it, among them Administration for Children & Families, Consumer Financial Protection Bureau, Federal Student Aid and 1 more, and the feed records 6 reuses of the package. It is delivered as IaaS and PaaS and SaaS on a government community cloud, filed under 4 business categories including Collaboration, Customer Relations Management (CRM), Customer Service and 1 more. 1 other offering on the register is listed as dependent on this one, among them Maximus Intelligent Virtual Assistant (MIVA) (formerly MIA).

• RSA® ID Plus for Government

  RSA Security LLC

  FedRAMP Certified, Moderate impact, JAB path, Rev5, certified April 26, 2022.

• Humanify Enterprise - Government (Humanify Enterprise - G)

  TeleTech (TTEC) Services Corporation

  FedRAMP Certified, Moderate impact, JAB path, Rev5, certified December 26, 2019.

• Adobe Experience Manager Managed Services (AEMMS-GC)

  Adobe

  FedRAMP Certified, Moderate impact, JAB path, Rev5, certified June 27, 2019.

• Repario Government Solutions (RGS)

  Repario

  FedRAMP Certified, Moderate impact, JAB path, Rev5, certified July 27, 2021.

• Genesys Cloud CX

  Genesys

  FedRAMP Certified, Moderate impact, Agency path, Rev5, certified June 26, 2023.

Maximus Cloud is a FedRAMP Authorized multi-tenant Private and Government Community Hybrid Cloud designed exclusively for use by government customers only. Built to meet government compliance and security requirements, our managed Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS) portfolio of solutions are hosted, managed, secured, and monitored to provide the highest scalability, reliability, and availability of mission-critical systems and services. Our FedRAMP Authorized services include: • Maximus Amazon Connect Platform (MACP): Enterprise-class omnichannel cloud contact center solution. The Engagement Platform leverages Amazon Connect technology to provide an optimized citizen engagement experience that enables citizens to communicate with your agency across all channels - including voice, email, SMS and web chat. The Amazon Connect Platform also provides key additional modular features such as workforce management, recording and quality management, analytics, AI and a robust reporting framework. • Maximus Enhanced Reporting (SKPI): Solution providing insights to customer service Software-as-a-Service (SaaS) Total Customer Experience solution powered by SuccessKPI that uses AI and machine learning to provide key insights on customer service experiences over text and audio. The platform uses speech recognition and natural language understanding (NLU) to analyze conversations between customers and agents in real-time. With omni-channel capabilities, SuccessKPI brings together information from every customer point of contact to provide comprehensive datasets for improving the consumer experience. • Maximus Robotic Procedure Automation (RPA): Solution to automated tasks Platform-as-a-Service (Paas) solution powered by Automation Anywhere that uses a web-based management system that uses a control room to run automated tasks that combines traditional Robotic Process Automation (RPA) with cognitive elements like Natural Language Processing (NLP), reading unstructured data, and machine learning capabilities. • Maximus Life X Improve Digital Testing (LXI): Solution to screen and reduce risk of individuals at risk of suicide Powered by MindX Sciences is an easy-to-use tool that can identify individuals at risk for suicidality and provide personalized risk-reduction and life improvement strategies. Based on the Niculescu Convergent Functional Information for Suicidality Scale (CFI-S), the test does not ask about suicidal ideation, making it suitable for non-clinical settings such as large organizations or educational settings. The test's validity and reliability have been validated through published studies in scientific and medical journals. Additionally, clinicians can use the test for a nominal yearly fee to reduce suicide risk in their patient population, with a CPT code for clinical use available. Overall, the SX Prevent test is an innovative approach to suicide prevention that can support individuals at risk and may prove beneficial in various settings. • Maximus Digital Experience Hub (DXHub): Solution for hosting web applications and microservice based applications. Enterprise-class platform for hosting web applications and microservice based applications. DXHub is a cloud-native solution powered by kubernetes (EKS) running containerized workloads in either single or multi-tenant configurations. DXHub has DevOps intrinsically built into it, allowing for the rapid and frequent rollout of incremental application code releases. DXHub helps government deliver modern and fault tolerant applications to citizens by reducing their total cost of ownership; increasing the speed to production for application releases via reusable web application templates; the rapid delivery of enterprise application workloads. • OpenText XMedius (Fax): Solution for receiving digital fax OpenText XMedius is a fax solution. This increases the functionality for agencies looking to include fax communication with agency customers. • NexTalk TTY (TTY): Solution for handling TTY (teletypewriter) NexTalk is a TTY solution. This increases the functionality for agencies looking to support the hearing impaired with agency customers. • Maximus CodeShuttle: Enterprise-class CI/CD pipeline automation platform. CodeShuttle is a cloud-native solution hosted on Kubernetes (EKS) that provides an open-source framework-as-a-service to automate build, test, and deploy pipelines across multiple cloud and on-premises environments. Built around an "Everything as Code" model, it delivers automated code quality checks, security scanning, multi-platform deployment support, configuration management, and artifact lifecycle management. The platform provides standardized CI/CD patterns with support for AWS and Azure, and assures products the capability to deploy solutions within federal boundaries. • Maximus Intelligent Document Processing (IDP): Solution to automate document image processing IDP is a serverless, multi-tenant AWS SaaS solution that automates the extraction and processing of data from various document types. Key capabilities include: AI-Powered Classification - leverages Amazon Bedrock with Claude AI for intelligent document categorization Advanced Text Extraction - employs Amazon Textract for OCR of both printed and handwritten text Multi-Language Support - processes documents in English and Spanish Confidence-Based Routing - automatically routes low-confidence extractions to human review Secure Multi-Tenancy - provides isolated processing storage for multiple agencies RESTful API Integration - enables seamless integration with existing systems Audit Trail Compliance - maintains comprehensive logging for regulatory requirements Scalable Architecture - serverless design of processing components ensure automatic scaling based on demand • OneReach (ONR): Solution to use AI to automate tasks, build collaborative digital agents, and monitor customer experience. A solution which includes: Advanced Data Analytics: OneReach provides robust data analytics tools that help Maximus gain insights into service performance, customer satisfaction, and operational efficiency. This enables data-driven decision-making and continuous improvement. Automation and AI: With OneReach's automation and AI capabilities, Maximus can streamline processes, reduce manual tasks, and improve accuracy. This includes automating routine tasks, enhancing customer interactions with AI-driven chatbots, and optimizing workflows. Cloud Integration: OneReach offers seamless cloud integration, allowing Maximus to leverage cloud-based solutions for scalability, flexibility, and cost-efficiency. This ensures that services can be accessed and managed from anywhere, enhancing accessibility and responsiveness. Enhanced Security: OneReach provides advanced security features to protect sensitive data and ensure compliance with regulatory standards. This includes encryption, secure access controls, and continuous monitoring to safeguard information. Customer Experience Management: OneReach's tools help Maximus improve customer experience by providing personalized and efficient service. This includes tracking customer interactions, analyzing feedback, and implementing improvements to enhance satisfaction. Collaboration Tools: OneReach offers collaboration tools that facilitate communication and teamwork within Maximus. This includes project management software, communication platforms, and document sharing solutions to enhance productivity and coordination. • Kore.ai (Kore): Solution to use AI to automate Contact Center tasks, streamline work procedures, and other processes. AI for Service Automate and elevate customer interactions across voice and digital channels with solutions such as the Kore.ai Voice Gateway, Contact Center AI (CCAI), Agent Assist, Quality Management & Compliance, and Campaigns. AI for Work Enhance employee productivity and streamline workflows with AI Assistants, orchestration capabilities, and prebuilt agents for enterprise search, ITSM, HR, and recruitment. AI for Process Automate knowledge-intensive business tasks to improve compliance, reduce reliance on human experts, and ensure consistency at scale. Agent Platform A multi-agent orchestration infrastructure enabling enterprises to design, deploy, and manage sophisticated agentic applications. Businesses can customize agent autonomy - from guided to fully autonomous systems - to meet diverse needs.