Section 8.4 - Register entry
DOC-REF: FRC-MKT-F1206061351
Oracle Service Cloud (OSvC)
Oracle lists Oracle Service Cloud (OSvC) on the FedRAMP Marketplace with the status FedRAMP Certified, at Moderate impact, on the JAB path under the Rev5 process. Package F1206061351, read from the marketplace feed as of September 3, 2026.
Section A. Register entry
What the marketplace records
- FedRAMP package ID
- F1206061351
- Cloud service provider
- Oracle
- Certification status
- FedRAMP Certified
- Impact level
- Moderate
- Certification class
- Class C (Moderate)
- Authorization path
- JAB
- Certification type
- Rev5
- Marketplace phase
- Ongoing Certification
- Deployment model
- Government Community Cloud
- Register snapshot
- September 3, 2026
- Service model
- IaaS, PaaS, SaaS
- Independent assessor
- Coalfire Systems, Inc.
- Certification date
- December 5, 2014
- Status date
- December 5, 2014
- Annual assessment
- December 5, 2011
- Agency authorizations
- 4
- Recorded reuses
- 6
- Business categories
- Customer Relations Management (CRM), Customer Service
- Dependent offerings
- 1
- Milestones on record
- 2
The marketplace carries Oracle Service Cloud (OSvC) under package F1206061351 with 20 recorded fields. Its certification date is December 5, 2014. Coalfire Systems, Inc. is named as the independent assessor, with an annual assessment date of December 5, 2011. 4 agencies are listed as having authorized it, among them Customs and Border Protection, Federal Aviation Administration, Internal Revenue Service and 1 more, and the feed records 6 reuses of the package. It is delivered as IaaS and PaaS and SaaS on a government community cloud, filed under 2 business categories including Customer Relations Management (CRM) and Customer Service. 1 other offering on the register is listed as dependent on this one, among them T-Metrics Cloud Contact Center (TCCC).
Section B. Milestones
2 entries in the marketplace event log
Most recent first, as recorded by FedRAMP.
| Date | Category | Recorded |
|---|---|---|
| December 5, 2014 | Status Change | Status changed from JAB Review to FedRAMP Certified |
| September 13, 2013 | Status Change | Status set to FedRAMP In Process |
Section C. Cost context
What reaching Moderate costs
Our own published ranges for a provider going through this level. Nothing here is a figure this provider has disclosed.
Cost context
Budget for a Moderate authorization
Our published planning range for a provider pursuing Moderate. It is not a figure any listed provider has disclosed.
Read the FedRAMP Moderate cost guide / annual assessment cost / continuous monitoring cost
Path
The marketplace lists 53 offerings against the JAB path. Our JAB vs Agency page records that the JAB P-ATO path was retired in 2024 and that Agency Authorization is now the single traditional route, at $800,000 to $2,000,000 over 12 to 18 months. JAB vs Agency ATO cost
Assessment and monitoring
An annual assessment date of December 5, 2011 is on the record, and that assessment recurs for as long as the package stays listed. Annual assessment cost / continuous monitoring cost
Section E. Agencies on the record
4 agencies listed against this package
As published on the marketplace. An agency named here has issued its own authorization to operate; FedRAMP does not issue ATOs itself.
- Customs and Border Protection
- Federal Aviation Administration
- Internal Revenue Service
- Pension Benefit Guaranty Corporation
Section F. Dependent offerings
1 listed offering builds on this package
From the marketplace's dependent products view. A provider that inherits controls from a package below it carries a narrower assessment boundary of its own, which is one of the larger levers on authorization cost.
Inheritance is why boundary scope moves a budget more than headcount does. The hidden costs page sets out where scope creeps back in.
Section G. Nearest entries on the register
Comparable offerings
Scored on impact level, path, status, shared business categories and how close the two entries sit in the register's own timeline.
Oracle lists 6 offerings on the marketplace. The others are:
- Humanify Enterprise - Government (Humanify Enterprise - G)
TeleTech (TTEC) Services Corporation
FedRAMP Certified, Moderate impact, JAB path, Rev5, certified December 26, 2019.
- MAXIMUS Cloud
MAXIMUS Inc.
FedRAMP Certified, Moderate impact, JAB path, Rev5, certified February 16, 2022.
- Appian Government Cloud - Moderate
Appian
FedRAMP Certified, Moderate impact, Agency path, Rev5, certified June 22, 2015.
- IBM Platform Services for Government
IBM
FedRAMP Certified, Moderate impact, JAB path, Rev5, certified July 17, 2015.
- Adobe Experience Manager Managed Services (AEMMS-GC)
Adobe
FedRAMP Certified, Moderate impact, JAB path, Rev5, certified June 27, 2019.
Section H. Description
As published on the marketplace
The provider's own description of the service, reproduced from the FedRAMP feed without edits.
The Oracle Service Cloud is Oracle's premier Software as a Service (SaaS) solution providing the industry's best in class customer service platform for enterprise customers. Oracle Service Cloud is deployed onto a robust, secure infrastructure hosting Oracle's patented CX software applications in an environment accredited to FedRAMP-Moderate specifications. The Oracle Service Cloud leverages a fault-tolerant core application framework offering flexible add-on modules providing customers with a customizable, out-of-the-box feature set to support both customer-facing and customer service agent-facing functions. The Oracle Service Cloud is offered as a hosted cloud solution (i.e., operated and maintained by Oracle within its secure hosting environment at co-location facilities in the United States) providing customers with a modern, efficient and secure cloud solution via a proven Software as a Service (SaaS) delivery model.
Next step
What the same authorization would cost you
The worksheet turns an impact level, an existing security posture and an organization size into a line-by-line budget, with the 3PAO fee split out.
Provenance and independence
Source: the FedRAMP Marketplace product feed, produced by the General Services Administration. The feed's own last-change stamp is September 3, 2026; this copy was taken on September 5, 2026.
GSA's disclaimers page states that FedRAMP content about a specific commercial product or service is provided for the information and convenience of the public and “does not constitute endorsement, recommendation, or favoring by the General Services Administration”. A listing here is a record of a certification status, not a judgment about the product.
FedRAMPCost.com is an independent cost reference. We are not affiliated with FedRAMP, the GSA, any provider listed on this page, or any assessment organization, and no provider pays to appear in this register.