Section 8.4 - Register entry
DOC-REF: FRC-MKT-FR2503350987
Artera Harmony Federal Edition
Artera lists Artera Harmony Federal Edition on the FedRAMP Marketplace with the status FedRAMP Certified, at High impact, on the Agency path under the Rev5 process. Package FR2503350987, read from the marketplace feed as of September 3, 2026.
Section A. Register entry
What the marketplace records
- FedRAMP package ID
- FR2503350987
- Cloud service provider
- Artera
- Certification status
- FedRAMP Certified
- Impact level
- High
- Certification class
- Class C (Moderate)
- Authorization path
- Agency
- Certification type
- Rev5
- Marketplace phase
- Ongoing Certification
- Deployment model
- Government Community Cloud
- Register snapshot
- September 3, 2026
- Service model
- SaaS
- Independent assessor
- Schellman Compliance, LLC
- Certification date
- May 19, 2026
- Status date
- May 19, 2026
- Annual assessment
- March 4, 2011
- Agency authorizations
- 1
- Business categories
- Communication, Contact Center, Customer Relations Management (CRM), Health & Wellness
- SAM.gov UEI
- L3FECCPGJDV6
- Milestones on record
- 3
The marketplace carries Artera Harmony Federal Edition under package FR2503350987 with 19 recorded fields. Its certification date is May 19, 2026. Schellman Compliance, LLC is named as the independent assessor, with an annual assessment date of March 4, 2011. 1 agency is listed as having authorized it, among them Department of Veterans Affairs. It is delivered as SaaS on a government community cloud, filed under 4 business categories including Communication, Contact Center, Customer Relations Management (CRM) and 1 more. Its SAM.gov unique entity identifier is L3FECCPGJDV6.
Section B. Milestones
3 entries in the marketplace event log
Most recent first, as recorded by FedRAMP.
| Date | Category | Recorded |
|---|---|---|
| May 19, 2026 | Status Change | Status changed from PMO Review to FedRAMP Certified |
| March 5, 2026 | Status Change | Status changed from Agency Review to FedRAMP In Process |
| July 28, 2025 | Status Change | Status set to Agency Authorization In Process |
Section C. Cost context
What reaching High costs
Our own published ranges for a provider going through this level. Nothing here is a figure this provider has disclosed.
Cost context
Budget for a High authorization
Our published planning range for a provider pursuing High. It is not a figure any listed provider has disclosed.
Read the FedRAMP High cost guide / annual assessment cost / continuous monitoring cost
Path
Agency Authorization is the route for 578 of the offerings on the marketplace. Our cost pages put it at $800,000 to $2,000,000 over 12 to 18 months for Moderate. Agency authorization cost
Assessment and monitoring
An annual assessment date of March 4, 2011 is on the record, and that assessment recurs for as long as the package stays listed. Annual assessment cost / continuous monitoring cost
Section E. Agencies on the record
1 agency listed against this package
As published on the marketplace. An agency named here has issued its own authorization to operate; FedRAMP does not issue ATOs itself.
- Department of Veterans Affairs
Section G. Nearest entries on the register
Comparable offerings
Scored on impact level, path, status, shared business categories and how close the two entries sit in the register's own timeline.
- Qualtrics XM Platform - High
Qualtrics, LLC
FedRAMP Certified, High impact, Agency path, Rev5, certified July 8, 2025.
- Storm Cloud Contact Center
Content Guru
FedRAMP Certified, High impact, Agency path, Rev5, certified March 20, 2025.
- WellHive
WellHive Holdings, LLC
FedRAMP Certified, High impact, Agency path, Rev5, certified February 4, 2026.
- ETHERFAX GovCloud
ETHERFAX
FedRAMP Certified, High impact, Agency path, Rev5, certified November 13, 2025.
- IBM Federal ATOM
IBM
FedRAMP Certified, High impact, Agency path, Rev5, certified November 13, 2025.
Section H. Description
As published on the marketplace
The provider's own description of the service, reproduced from the FedRAMP feed without edits.
Artera Harmony Federal Edition, powered by its advanced virtual agents, is a comprehensive suite of patient communication tools that transform patient experience through voice, text, and web. Integrating directly into the agency healthcare system's tech stack, including EHRs and third-party vendors, Artera Harmony Federal Edition supports the entire patient journey. The secure platform improves patient engagement by: * Automating inbound and outbound communications to streamline critical workflows like pre-visit preparations, post-appointment follow-ups, prescription refills, and ongoing care coordination. * Triaging patient inquiries 24/7 and automating administrative tasks, which reduces the burden on front-desk staff and boosts operational efficiency. * Providing federal agency personnel with anywhere access to manage conversation workflows, customize communication templates, and oversee all patient communications. * Integrating into patients' native phone, SMS/text, and email applications for a truly seamless experience. In addition to pursuing FedRAMP High Authorization, Artera's best-in-class InfoSec approach keeps data safe, compliant and built for healthcare. Artera Harmony Federal Edition, including virtual agents, meets top industry standards - SOC 2 Type 2, HITRUST Certified and is HIPAA compliant. Artera Harmony Federal Edition is brought to you by Artera Government Solutions, an Artera business unit. Artera is trusted by 900+ provider organizations to engage 100 million patients annually. Learn more at https://artera.io/federal-healthcare-communication/.
Next step
What the same authorization would cost you
The worksheet turns an impact level, an existing security posture and an organization size into a line-by-line budget, with the 3PAO fee split out.
Provenance and independence
Source: the FedRAMP Marketplace product feed, produced by the General Services Administration. The feed's own last-change stamp is September 3, 2026; this copy was taken on September 5, 2026.
GSA's disclaimers page states that FedRAMP content about a specific commercial product or service is provided for the information and convenience of the public and “does not constitute endorsement, recommendation, or favoring by the General Services Administration”. A listing here is a record of a certification status, not a judgment about the product.
FedRAMPCost.com is an independent cost reference. We are not affiliated with FedRAMP, the GSA, any provider listed on this page, or any assessment organization, and no provider pays to appear in this register.